Loyalty program

FAQ

• How do I connect to WI-FI ?

  You must select the "Hotel Mayak" network and register by phone number. The phone number is entered in the format - 8 9** *** ** **

  If the registration page does not open automatically, then open the browser and go to 123.ru . Enter the phone number (click the "envelope" icon) to receive an SMS notification with the authorization code. In this case, you receive an SMS message with a 4-digit code. In the spec. The code is entered into the line and access to the Internet is opened. You can register any number of devices using a single phone number. Registration is required only once. On each of the following visits to the hotel, it is enough to type in the browser 123.ru open the page and go online.

• What time is breakfast available?

  A buffet breakfast is served daily from 7:00 a.m. to 11:00 a.m.

• Is there tea and coffee in the room?

  Tea and coffee stations are equipped daily at no extra charge. Available: black tea bags, green tea bags, instant coffee, sugar stick.

• Is accommodation and meals for children free of charge?

  For children under the age of 6 (inclusive), accommodation and a buffet breakfast at the Hotel are provided free of charge. Accommodation for children over 6 years old is paid in accordance with the current Price List.

• What are the conditions for early check-in and late check-out?

  In case of guaranteed early arrival of the Guest, the Hotel holds the room from the previous day, and the Guest pays for the service in the amount of 100% of the cost of daily accommodation based on the "Basic" tariff.

  In case of an unguaranteed early arrival of the Guest, subject to a stay of at least one day, if rooms are available at the time of arrival, the Guest pays for the hours starting from the hour of actual arrival until the check-in time of the start of service (14.00 local time) in the amount of 50% of the cost of daily accommodation based on the "Basic" tariff.

  In case of a delay in the Guest's departure after the check-out time, the Guest makes a payment in the following amounts:

  • a fee of 50% of the cost of daily accommodation based on the "Basic" tariff is charged for no more than 6 hours;

  • for the period of delayed departure of 6 hours or more, a fee of 100% of the cost of daily accommodation is charged, in accordance with the current Price List, based on the "Basic" tariff;

• Is smoking prohibited?

  Starting from June 1, 2014, in accordance with the Federal Law of the Russian Federation dated 02/23/2013 No. 15-FZ "On Protecting the Health of Citizens from Exposure to Ambient Tobacco Smoke and the Consequences of tobacco consumption", a ban on smoking in rooms intended for the provision of hotel services comes into force. In this regard, smoking is strictly prohibited in the building of the Mayak Hotel, including balconies. Compensation for additional room cleaning costs in the amount of 5,000 rubles. There is a smoking area outside the hotel.

• Where can I print my documents or get a paper/pen?

  A ballpoint pen and writing paper are in the information folder in each hotel room. You can print the documents yourself in the Coworking space on the second floor of the Hotel. The room is equipped with a computer and printer, available around the clock.

• How can I cancel or change my reservation?

  The guest has the right to cancel the reservation by notifying the Hotel at least one day (24 hours) before arrival, in any way convenient for him:

  • in writing — by e-mail: mayak.reserve@gmail.com ;

  • verbally — by phone 8 (3812) 33-03-03.

  The reservation must be changed at least 24 hours before the expected date and time of arrival of individual guests and at least 7 days before the expected date of arrival of a group of guests.

  Changes can be made in any convenient way.:

  • in writing — by e-mail: mayak.reserve@gmail.com ;

  • verbally — by phone 8 (3812) 33-03-03.

• When is the check-in and check-out time?

  Check—in time for the start of service (check-in time) is 14:00 local time.

  Check—out time is 12:00 p.m. local time.

• Is it possible to stay with pets?

  Pets are allowed at the hotel and must be paid according to the current Price List.

• What entertainment and services are available on the territory of the hotel complex?

  A gym equipped with modern fitness equipment is available around the clock (at no extra charge).

  The Babylon Cinema Center is located on the territory of the Mayak Hotel. Working hours: from 10:00 to 02:00, seven days a week. Information about booking tickets and the schedule of sessions can be found on the website: https://vavilon-kino.ru /. Staying Guests receive a 20% discount upon presentation of the Guest's card.

  In the building of the Mayak Hotel there is a modern fitness club "Champion" with its own SPA area and swimming pool.